How to Make an Impression with Your Personal Profile

ProfileAll buzzwords do, is get in the way of the important information that recruiters and hiring managers are trying to find” @animal

…pretty accurate statement that.  However in all the years I’ve recruited, I have observed most personal profiles resemble little more than a collection of buzzwords that tells us very little about the relevance of the application made and tend exist in the form of 4-5 lines of text and look a bit like this:

I am a dynamic, hardworking, reliable and responsible person who can work equally well alone or as part of a team.  I am very organised and presentable with good communication skills and have a friendly and helpful personality and can fit into any new working environment easily.  I am very honest and trustworthy with various experiences in many working environments.  I can lead as well as work on my own initiative.

The only achievement of this statement is the successful accumulation of a clutter of words that can sound relatively fancy, whilst requiring minimal attention for any future role the author decides to express interest in. The ambiguity of the statement makes it unclear to recruiters and hiring managers and we wouldn’t know whether you were applying to be an administrator or an astronaut.  This is a completely wasted opportunity.

How to construct a perfect pitch

Firstly, think of yourself in a business conversation, interview, networking event or even in a bar, would you open the conversation with a complete stranger with “Hi, I’m X, a dynamic, hardworking and conscientious employee who works well in a team or autonomously,” of course not, that just sounds ridiculous.

Instead, you must identify what the reader would want to learn about you, what you can add to his or her business/team and what problems you can solve.

Talk with your recruiter, refer to the vacancy description and construct an executive summary of your relevant experience from throughout your career in correlation to the job requirements.  This ensures the information is relevant to the reader; make it clear, concise, accurate and informative about your ability, experience and achievements that is pertinent to the problem the hiring manager is looking to resolve i.e. the vacancy.

With that in mind, if you are a competent solo worker and it’s relevant to your application that you say so then do say so but with more finesse and grace.  Court the reader by implying you work well on your own but without actually directly saying it and do so by giving examples.  For me, this works:

As the sole member of the direct marketing team, I have been responsible for establishing the direct marketing strategy for the business in line with the existing marketing and sales strategy, achieving a 200% increase in response rates to direct marketing campaigns as a result.

This way, instead of the buzzwords that really don’t mean anything, we have a coherent paragraph of information that tells us you can:

  1. work alone
  2. work as part of a team
  3. work with what is already in place
  4. take responsibility for setting new standards
  5. set achievable goals
  6. achieve goals set
  7. make a positive impact on the business
  8. identify areas for improvement
  9. get results

So next time you want to write about how dynamic and hardworking you are, show it by being more dynamic and work harder to prove, in one sentence how suitable you are for this role.

What HMV Should Have Learned From the Tufty Club

James Caan wrote in his autobiography  “Observe the masses and do the opposite.” This is a pretty powerful message when you consider that, unless you have a patented, unique product or service offering – and let’s be honest here, most don’t – there’s a multitude of businesses out there competing for market share.

The recent HMV debacle made me think more of James’ advice and how literally they seemed to follow it.  And, while the competition innovated and adapted their business to embrace an online strategy, HMV appeared to the layman (me) to do exactly that…the opposite.

I’m quite sure James’ advice was not to do everything differently to that of your competition out of sheer stubbornness, but to encourage thinking out of the box, standing out from the crowd and differentiate your product or service. Sadly a trait no-one can argue HMV latterly possessed.

I’m not suggesting for a second that anyone who keeps doing what they always did will go out of business, far from it. However I’m a huge advocate of asking questions, learning, adapting, and changing to suit the growing needs of your client and differentiating your business from the competition to flourish, prosper and grow.

So, in a commercial world that never tires from persistently communicating how good the service or product they provide is, stop. And take just a short moment out from your sales patter and ask the question(s):

“Mr Client, what is it that you feel we do well?”
“What is it we do differently that you like?”
“In your eyes, how can we improve our service to you?”

So, what should HMV have learned from the Tufty Club?

Stop expecting results from repetition, Observe the competition and Listen to what your clients are telling you…you never know you may well be surprised with what you learn and the value your reaction could have for your business.

One Piece of Nerve Busting Interview Advice

InterviewI previously wrote a piece of CV advice that will get you sitting in front of more people but what happens when we get to interview stage?

Ok, let’s get the bad news out first…There is no “one size fits all” James Bond kit bag full of solutions to interviews.  Each company, vacancy, process, interviewer, and personality adds a different dimension to the interview that will quickly nullify any standard issue advice.  Sure, you must prepare by researching the company, interviewers, product/service, strategy, markets, marketing and recent news whilst also having relevant questions prepared amongst the other things that are covered in a thousand articles out there but to succeed in an interview situation, first, we must fully understand what is going on in an interview environment.

An interview is in essence, two people selling

The candidate wants the job and has to sell their ability to do so.  The interviewer(s) who, on behalf of the organisation are in a constant war for the best talent in response, should also be in sales mode, in order to attract the best talent with the best of what the organisation can offer.

What I want to focus on is that the company is in sales mode and crucially, this reveals a single piece of information to us and, is something you should remind yourself at any point where you begin to feel anxious before or during an interview:

“The interviewer desperately wants you to be right for the job,”

Ta-da!

So for a second, let’s forget about you wanting the job, trying to impress others and the anxiety that comes with not knowing what you are about to be asked and consider the arrangement from the company and interviewer’s point of view.  They are under pressure to find a suitable candidate to fill the vacancy so the business or department can continue to function as intended, their senior managers are constantly asking for updates and an explanation why the position is not yet filled.  In a short space of time, the hiring manager knows the senior managers will identify an opportunity to save money in the shape of a salary saved – the team have coped without this person for weeks now, haven’t they?  Meanwhile, the team are forever reminding them that they’re overworked and the only thing that releases the pressure is YOU BEING RIGHT FOR THE JOB.

So, next time you’re sat in a reception awaiting your interview and feeling anxious just remember; No-one is trying to catch you out, make you feel like a prat or a puppet in any sick game they play amongst themselves, nor are they later bursting into a rendition of “another one bites the dust” David Brent style as you leave the office demoralised.

Quite the opposite, they’re looking to the heavens and asking “Please, please let this candidate be right.”

Now, what are you worried about?

CVs, What’s the Big Issue? 3 Golden Rules to CV Perfection

It occurred to me, whilst walking to work recently that Union Street (the Main street in Aberdeen’s city centre) was devoid of its usual 20+ Big Issue sellers, normally this wouldn’t register with me but I began to think, how is it possible that anyone could miss such an opportunity to trade when a) there’s no competition for the product, b) the market is buoyant and c) the market is more receptive? These conditions are PERFECT for doing business.

So I thought about the problem some more and this got me to thinking (this bit really irritates me) why it that the standard sales approach is “Big Issue?”  Seriously?!  Is this it?!  If I called my candidates and said: “New job?” what would my success rate be?  Zero.

One of the first things I learned in sales was “Tell the features, sell the benefits”, it’s pretty basic but it works.  So, instead of uttering “Big Issue?” all day long why not offer, “Is Derren Brown a fake?” (http://www.bigissue.com/mix/news/1602/derren-browns-fake-apocalypse-victim-actor)

IS THAT NOT MORE ENGAGING?!

Now, you’re doing the same thing but differently because your CV sucks.  Don’t just tell me you are an “Infrastructure Engineer who looks after a server estate” Your title tells me this so come on, engage with me by firstly forgetting the 2 page rule and for each job you’ve had tell me:

a)      What is/was the purpose of your role

b)      What do/did you do on a daily basis (I want all the technology, however obvious, give me 8-12 bullet points here)

c)       What have/did you achieve/projects involved in (and to what extent)

Big Issue?